US Airways apologized Monday night after their Twitter account posted an obscene pornographic shot of a woman and a toy Boeing 777 in a...well, compromising position.
The graphic picture was included in a response to an unhappy customer complaining about her flight delay from North Carolina to Oregon. It was accompanied by the message, "We welcome feedback, Elle. If your travel is complete, you can detail here for review and follow up."
The image went viral and was quickly retweeted around the world. An hour later, US Airways deleted the tweet, but the damage was done.
In a statement, the airline said: "Unfortunately, the image was inadvertently included in a response to a customer. We immediately realized the error and removed our tweet. We deeply regret the mistake and we are currently reviewing our processes to prevent such errors on the future."
The explanation? The airline said they were attempting to flag the graphic image as inappropriate when it was tweeted to their account by another user. They accidentally included the wrong URL while responding to a customer.
Whoa! What do you think of their explanation?